![]() 31, and that its current login options, which use either KakaoTalk or Apple accounts, will be stopped on Nov. Upbit had announced that it would adopt its own authentication and login system starting Oct. Workers transport wire and other equipment for restoration work at the SK C&C data center in Pangyo, Gyeonggi, on Monday. As the login service through KakaoTalk stopped for nearly 20 hours, many users were unable to make transactions at desired times, and some are demanding compensation for losses. The outage also affected cryptocurrency trading, since Upbit, the country’s largest cryptocurrency exchange, syncs with KakaoTalk for many users' login. “Due to a failure in KakaoTalk including services for maps, locations and message sending and receiving, the report function of the safety reporting app, which operates in conjunction with Kakao, has stopped.” Similarly, the “public secretary” service that informs people of daily administrative tasks operated by the Ministry of the Interior and Safety, which usually delivers information through KakaoTalk, announced on its website that notifications will be sent through another channel due to the Kakao outage. On Saturday, a notice was posted on the Ministry of the Interior and Safety’s app that notified people of their own services being halted due to the Kakao outage. ![]() ![]() Public services that rely on KakaoTalk also faced an emergency. “I didn’t have my wallet with me because I was planning to pay through Kakao Pay.” The monthly active users of Kakao Pay stand at 4.6 million, and 12.9 million for KakaoBank, as of the end of August, meaning the crash potentially affected a large portion of Korea's population. yesterday when I found out the services were down,” said a university student surnamed Choi, 22. “I was trying to pay for the items in my cart around 7 p.m. Financial transactions were also affected as Kakao services crashed. She said she eventually got what she needed from another colleague. “I was trying to contact the people I was meeting to tell them I was running late, but KakaoTalk didn’t work, so I had to call everyone one by one.” Lee, 31, an office worker, found herself in a pickle when she had not downloaded the files she needed for work, sent to her through KakaoTalk, before the crash. “I pulled off to the side of the road and installed another navigation app,” said Kim. “It was difficult to find other options, so I ended up paying more than usual for a taxi.” Another office worker, aged 33 and also surnamed Kim, was using Kakao Navi, the navigation app, for directions while driving from Seoul's Gangnam District to Yongsan District when the app suddenly stopped working.Ī Kakao user holds up a phone showing an error page as firefighters arrive on the scene of a fire that broke out at SK C&C in Pangyo, Gyeonggi, on Saturday. “I tried to call a backup driver for my car after drinking in Gangnam after 9:30 p.m., but the app didn’t work at all,” said an office worker surnamed Kim, aged 30. ![]() People were stranded on the street as they tried to find a way to get back home. In particular, commuters relying on Kakao T ride-hailing and map services had trouble getting taxis and finding routes following the disruption. The company's messenger and services offered by related companies were unavailable, degraded or intermittent anywhere from 10 hours to two days as backup systems failed to kick in fast enough. Kakao servers were knocked out as a result of a fire at a Pangyo, Gyeonggi, data center that started Saturday afternoon. The Kakao crash rendering numerous online services useless disrupted the daily lives of people in Korea as many are reliant on a broad range of its services, from messaging and payments to ride-hailing and music streaming.Ībout 83.6 percent of the Korean population, or 43.2 million people, were using KakaoTalk as of August, which serves as a primary communication channel in their work and private lives. People walk by Kakao Pangyo Agit, Kakao's headquarters in Seongnam, Gyeonggi, on Monday.
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